TELL A STORY!
When you look at a patient’s chart, it should tell you a story: “Complaint: abdominal pain, lower right quadrant”
Before you read any further, you’re thinking of the tests that should have been done, and the options for diagnosis and treatment. If this is a patient you’ve previously treated, you may also know the probable ending of the story.
When the person treating the patient is skilled, you can see all of that in the patient’s chart: This happened, so then this happened, and this was the result. When someone needs more information about a patient’s treatment, you know exactly where to find that information. The chart becomes a story of the patient’s medical history.
Many medical practices don’t realize that their financial and billing records also tell a story. Too many times, it’s…
- I can’t find it
- It doesn’t make any sense
- I don’t know the answer to that question
If you won’t accept that for your patient’s medical history, why accept it for your office’s financial history?
It should be…
The chart said _____________________.
We coded ___________________.
We were paid _____________ by ________________ insurance company.
We billed the patient ___________________.
The treatment cost us ________________________.
Our profit is _________________________.
We can maximize our profit next time by ______________________________.
Our practice is thriving because we can always find the answer to financial questions.
Can you say this about YOUR practice? If not, isn’t it time to let us help you?
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